How do I place my order?

To place your order follow the below steps:

  1. Explore our wide range of categories to find items that capture your interest, and choose the relevant size referring to our size chart and click on the ‘Add to Cart’ button. Feel free to add multiple products to your cart as well!
  2. In ‘My cart’, you can either choose to continue to browse more items or proceed to confirm the order.
  3. To proceed with the order, you can create an account on the MYDESIGNATION website or log into your existing account on the website itself.
  4. Once everything's good to go, proceed to Checkout, confirm your shipping address, select the desired payment method, and confirm the order.
How will I receive my Order?
  • All orders will be shipped and delivered through leading logistics partners in fully sealed packages to ensure that they reach you in perfect condition.
How will I get confirmation that my Order is placed successfully?
  • You will receive an SMS and E-mail on a successful order placement.
I tried placing my order using my Debit Card/ Credit Card/ Net Banking/UPI. The order was not successful but my money got deducted. What really happened with my money?
  • Please reach out to us at +91 83300 76677
How should I check the status of my Order?
  • You will receive a notification with a tracking link through SMS and Email.
  • You may also track the order through the tracking page available in the menu.
How do I cancel my order?
  • If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it.
  • If you have accepted the shipment, no worries, you can return the product and exchange it for something else.
  • In case you desire any changes or edits in your order, kindly contact/Whatsapp us at +91 8330076677. Our customer care team will help you out with customized solutions wherever possible.
  • All Cancel Requested orders will be wallet refunded instantly to prevent cancellation charges from therespective banks.
What payment methods do you accept for international orders?

For International Orders, payments can be done using the PayPal payment gateway.

Is it safe to shop online if I make payment using Net Banking, Debit Card or Credit Card?

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection.

Why am I not getting any COD option on the payment page?

It means Cash on Delivery is not serviceable by our courier partners at your location postal code, but you can always opt for Net Banking or Credit/Debit Card payment options.

Are there any hidden charges?

There are absolutely no hidden charges. Any octroi or sales tax is actually borne by mydesignation. You pay only the amount that you see in your order summary.

What should I do if my payment fails?

In case of a payment failure, please retry keeping in mind the following:

  1. Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your internet connection is not disrupted in the process
  2. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us on Or Call/WhatsApp us at +91 8330076677.
Do you have a Cash on Delivery (COD) option? Are there any additional charges?

Yes, we do have a Cash on Delivery (COD) option for most pincodes in India. Irrespective of your order amount, an additional Rs.50 will be added to your total if you choose the payment mode as Cash on Delivery (COD).

Do you accept international orders?

For placing International orders, kindly Call/WhatsApp us at+91 8330076677.

Do you apply any shipping charges?

Within India, MYDESIGNATION provides Free Shipping for orders above ₹500. There will be a shipping charge of FLAT ₹50 for orders below ₹500.

What is the delivery time period?

Orders within India are delivered within 3 – 8 working days, and International orders are delivered within 7 to 15 working days. Delivery time may vary depending upon the shipping address.

Please note: Orders including Kids Clothing and Customized products will be shipped out 1-2 days after the order is placed as these products are made-to- order.

What is our Shipping Policy?

We promise our customers one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your order reaches you in a sound state.

Our Return & Exchange Policy
  1. Customers can Return/Exchange their order within 15 days of the order being delivered. We have reverse pickup facility available to most pin codes and we will get the order picked up from your delivery address. If in case we do not have pickup facility available at your pin code unfortunately, then you will have to self-ship the products back to us.
  2. All Returns/Exchanges must be in unused condition with all original tags and packaging intact. If not, the return/replacement will not be valid.
  3. If any product did not fit you well and you need replacement for the same, kindly contact our team at +91 8330076677. We will be happy to provide you with a new product of the required size (T&C Apply).
  4. All refunds will be initiated directly to your MYDESIGNATION Wallet only.
  5. For Refund of orders which were already delivered successfully and then cancelled later by the customer, reverse pickup charge of ₹75 will be applicable. Or you can self-ship the package to us also.
  6. Online refund of shipping and COD charges is not applicable.
  7. Exchange/Refund policy is not applicable for products with more than 30% discount.
  8. International orders are not eligible for return/exchange unless an incorrect product has been delivered.
  9. Defective products need not be sent back to us unless confirmed by the Customer Care team. If you have received a defective product, send us few images of the same and our team will get back immediately.
  10. If defective or incorrect products were delivered, we will bear the full charges for delivering the new product to you.
  11. You are requested to pack the items securely to prevent any loss or damage during transit. For self-shipped products, we recommend you to do it through a reliable local courier service.
  12. The new replacement product for any return/exchange will be shipped only once the previous product reaches us and the Quality Check is passed on the same. If the product fails the Quality Check and seems to be used or untidy, then we will not be able to provide a new exchange/refund.
  13. For initiating an exchange for any wrong size purchased by customer himself/herself, there will be additional reverse pickup charge of ₹75. Or you can kindly send us back the product to our Corporate Office Address at:
    MYDESIGNATION, 3rd Floor, Artech Magnet, Vazhuthacaud,
    Thiruvananthapuram - 695014, Ph: +91 8330076677
  14. Shipping charges for sending the product back to our office will not be refundable from our side.
What are the terms and conditions for refund?
  1. You can ask for an online refund against your orders within 15 days from its date of delivery
  2. The Shipping or COD charges will not be applicable for Refund
  3. Only the product cost will be applicable for Refund
  4. Refund policy is not applicable for discounted products or products on sale
  5. For any other requests or queries regarding this, kindly reach us to +91 8330076677
What are the rules for refunding courier charges?
  1. Only the product costs will be refundable once the product is cancelled
  2. The shipping and COD charges will not be refundable
  3. In case you want to return multiple products, we request you to kindly call us at +91 8330076677
How long does the online refund procedure take?

Wallet refunds will be done instantly once the return/refund is confirmed by our team.

Where should I return my product?

You shall send returns or exchange products to our Corporate Office at:


3rd Floor, Artech Magnet, Vazhuthacaud, Thiruvananthapuram-695014, KERALA

Phone: +91 8330076677

I haven't received my refund yet. What should I do?
  1. We update our customers through emails once we initiate the online refund procedure
  2. If our last email states that we have initiated the online bank account refund procedure, kindly wait for the process to complete (Typically 5-6 working days only)
  3. For queries you can call us at +91 8330076677
  4. In some rare circumstances, bank account refund procedure might take up to 2-3 weeks time depending on the customer’s bank
Do you take Bulk Orders?

Yes, we do. You can contact us at +91 8330076677. We can work out a spiffy discount for you depending on your quantity.
You can check out ourInstagramfor more details.

Will I automatically receive marketing emails from you after registration?

If you register with us for the updates, you are inevitably getting subscribed to our newsletter. If you don’t wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.

What to do if I forgot my password?

Only God can help you!

Just Kidding 😁

Just click on ‘Forgot Password’ option and we will send password reset link on your email address registered with us.

I want to place an order but I don't want any price tag or invoice attached as it is a gift for someone. Is it possible?

Yes, you can just inform us the same via phone at +91 8330076677 and we can get it done for you.

Is there any trial then purchase option available?

There is no trial and buy option for our product purchased from our website. However, in order to assist you in picking the right size, we have size chart with body measurements on our product pages. For any queries please write to us at For any queries, kindly Call/WhatsApp us at +91 8330076677.

I wish to add few more products in my order. Will it be possible?

Once you have confirmed the order and we have accepted it, unfortunately you cannot add any more products to your order.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at

Other inquiries? Let's chat.

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