Shipping Policy

At My Designation Online Clothing Private Limited, we are committed to delivering your orders in a timely, safe, and transparent manner. This Shipping Policy outlines order processing timelines, delivery estimates, shipping charges, and customer responsibilities.

1.     Order Processing Time

  • Orders are processed within 1–2 business days from the date of order confirmation, excluding Sundays and public holidays.
  • Delivery timelines commence after dispatch, not on the date of order placement.
  • Customized, handcrafted, or made-to-order products may require additional processing time as specified below.

2.     Shipping Coverage

a)    Domestic Shipping (within India)

·       We ship across India.

·       Delivery timelines depend on pin-code, location, and courier partner availability.

b)    International Shipping

·       We ship internationally, subject to destination feasibility.

·       International shipping charges are calculated based on order weight and destination and are borne by the customer.

·       Custom duties, import taxes, and local levies (if any) must be paid by the customer at the time of delivery as per the laws of the destination country.

3.     Estimated Delivery Timelines

Delivery timelines depend on the shipping address. Estimated delivery time is 2-12 working days.

·       For metro and Tier-1 cities, delivery may take 2-7 working days, while for Tier-2, Tier-3 cities and rural areas may take 4-12 working days.

·       Delays of 2-3 working days may occur depending on the location.

·       Product on pre-booking status will be dispatched only on the mentioned date as in the website for the particular product

4.     Shipping Charges (Within India)

·       Free Shipping on orders above 499.

·       Orders below the free-shipping threshold may attract a flat shipping fee, which is non-refundable.

·       Shipping offers may change during sales or promotional periods.

5.     Shipping Partners

We work with reputed logistics providers such as:

Blue Dart, Delhivery, DTDC, India Post, Blitz and EKart

6.     Order Tracking

·       Once your order is shipped, tracking details will be shared via SMS or email.

·       Customers can track their shipment using the tracking link provided.

7.     Cash on Delivery (“COD”) Orders

·       COD Orders are dispatched only after confirmation from the customer.

·       If the customer does not respond to calls, messages, or emails within 2 days from the first confirmation attempt, the COD order will be cancelled.

·       For prepaid orders, no confirmation attempt is required, and orders are dispatched as per standard timelines.

8.     Failed or Unsuccessful Deliveries

·       If delivery fails due to customer-related reasons (unavailability, incorrect address, etc.), a second delivery attempt will be made upon customer confirmation.

·       If a third delivery attempt is required, additional shipping charges shall be borne by the customer.

·       Failure to pay such charges may result in order cancellation, and the company reserves the right to refuse future orders from the customer.

9.     Address Accuracy

·       Customers are responsible for ensuring that the shipping address and contact details provided at checkout are accurate and complete.

·       The company shall not be responsible for delivery failures caused due to incorrect or incomplete address details.

10.  Order Modification and Cancellation

·       Any request for order modification or cancellation must be made before dispatch.

·       Once an order has been dispatched, cancellation is not permitted, and no refund shall be issued.

·       Please note that orders cannot be cancelled once they have been shipped.

·       Customers requiring urgent delivery are advised to contact the support team prior to placing the order.

11.  Delays and Exceptional Circumstances

·       Delivery timelines are indicative and may vary due to courier delays, weather conditions, festive seasons, or operational constraints.

·       If an order is delayed beyond 2 weeks of the estimated delivery time, our team will contact the customer to confirm whether they wish to proceed with the order.

12.  Grievance Redressal Mechanism

We consider it our primary duty to provide fair treatment and timely support to our customers. You can reach our customer support team to address any of your queries or complaints at www.care@mydesignation.com.

In case of any resolution that a customer is seeking in relation to product/service which has been availed by the customer, for which they are not satisfied with the resolution provided by our customer support, the customer may contact our grievance officer. The details of the grievance officer is set out below:

In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer/Nodal Officer are provided below:

Name: Anisha VS

Designation: General Manager

Address: TC 94/3210(57), Nallumuku, Thiruvananthapuram Pettah, Thiruvananthapuram, Kerala, India - 695024

Time: Mon – Fri (9:00 - 18:00)

Phone: +91 8330076677.